Europe’s Airports Council International (ACI EUROPE) revealed the winners of the Airport Service Quality (ASQ) awards in Europe for 2020. The awards feature the best airports according to the customers’ reviews.

In a press release, ACI Europe asserts that the COVID-19 pandemic has had a significant role in changing customers’ views and expectations regarding air service quality, and as such, the Council has presented a new award, ‘Best Hygiene Measures by Region’, concerning the newly added questions to the survey related to hygiene.

In total, there are 15 European winners for the award mentioned above, StudyinPoland.Info reports.

ACI’s report further emphasized that newly added questions helped the airports evaluate customers’ feedback on new health measures and acknowledge their success during this process.

The ACI’s Health Accreditation program was launched last year, and since then, 240 airports have been accredited.

The report highlighted that the European airports succeeded in collecting the required data, despite the challenges they faced.

“These accolades signify the very essence of Europe’s airports: resilience teamed with the highest standards of customer care. This has been the toughest year in our industry’s history, and the effects of the pandemic have hit hard as passenger numbers plummeted, workforces were reduced, and local communities were paralyzed by travel restrictions,” Olivier Jankovec, Director General of ACI Europe, has stressed.

He also congratulated all the winners and the airport members for delivering superior service no matter the conditions.

The announced winners for the Best Hygiene Measures in Europe, according to ACI, are:

• Aeropuerto de Alicante-Elche – Alicante, Spain
• Aeropuerto de Federico García Lorca Granada-Jaén – Granada, Spain
• Aeropuerto de Menorca – Menorca, Spain
• Aeropuerto de Pamplona – Pamplona, Spain
• Aeropuerto Internacional Región de Murcia – Murcia, Spain
• Aeropuerto Seve Ballesteros-Santander – Santander, Spain
• Belgrade Nikola Tesla Airport – Belgrade, Republic of Serbia
• Faro Airport – Faro, Portugal
• Helsinki-Vantaa Airport – Helsinki, Finland
• Joao Paulo II Airport – Ponta Delgada, Portugal
• Keflavik International Airport – Keflavik, Iceland
• Madeira Airport – Madeira, Portugal
• Porto Airport – Porto, Portugal
• Skopje International Airport – Skopje, North Macedonia
• Tallinn Airport – Tallinn, Estonia

Furthermore, the annual Airport Service Quality (ASQ) awarded airports according to the number of passengers per year

Under 2 million passengers per year

• Aeropuerto de Federico García Lorca Granada-Jaén – Granada, Spain
• Aeropuerto de San Sebastián – San Sebastián, Spain
• Inverness Airport – Inverness, United Kingdom
• Joao Paulo II Airport – Ponta Delgada, Portugal

2 to 5 million passengers per year

• Krasnoyarsk International Airport – Krasnoyarsk, Russian Federation
• Skopje International Airport – Skopje, North Macedonia
• Tallinn Airport – Tallinn, Estonia
• Zagreb Airport – Zagreb, Croatia

5 to 15 million passengers per year

• Belgrade Nikola Tesla Airport – Belgrade, Republic of Serbia
• Faro Airport – Faro, Portugal
• John Paul II International Airport Krakow – Balice – Kraków, Poland
• Keflavik International Airport – Keflavik, Iceland
• London City Airport – London, United Kingdom
• Malta International Airport – Malta, Malta
• Porto Francisco Sá Carneiro Airport – Porto, Portugal
• Sochi International Airport – Sochi, Russian Federation

15 to 25 million passengers per year

• Helsinki-Vantaa Airport – Helsinki, Finland
• Prague Airport – Prague, Czech Republic
• Pulkovo Airport – St. Petersburg, Russian Federation

25 to 40 million passengers per year

• Lisbon Airport – Lisbon, Portugal
• Moscow Domodedovo Airport – Moscow, Russian Federation
• Zurich Airport – Zurich, Switzerland
• Aeroporto di Roma-Fiumicino – Rome, Italy
• Sheremetyevo International Airport – Moscow, Russian Federation

The Airport Service Quality (ASQ) is the only survey to measure passengers’ satisfaction while at the airport, and more than half of billions of travelers went through an ASQ airport.

Throughout last year 193 European Airports faced difficulties due to travel restrictions. Only in September 2020 European airports had a decrease of 172.5 million passengers, increasing the total number to 1.29 billion since January 2020.

To help the airports during the crisis, ACI asked the European Commission to create a European Union Recovery Framework for Aviation, StudyinPoland ThinkNew reports.

ACI has previously announced that the traffic in the European Union, EEA, Switzerland, and the United Kingdom has declined by 86 percent compared to last year’s statistics.

To recover the aviation sector, over 20 associations informed that they would work together to reach net-zero carbon dioxide emissions by 2050.  This collaborative work would help boost the economy and build a more sustainable future for the aviation industry.